Restoring Peace of Mind

Understanding Water Damage

In flooding, water typically spreads out and flows through the path of least resistance, especially toward substructures and lower floors. Porous materials, whether wood, sheetrock, or other building materials, will soak up the water, which can even travel upward. The resulting effects can include discoloration, swelling, broken adhesive bonds, de-lamination (flooring separation), warping, and overall breakdown of building materials that make up your property. The more time that elapses before treatment, the greater the damage, even if the water evaporates unassisted, it can cause damage to ceilings, walls and contents.

ServiceMaster is a highly reputable, licensed, insured, and endorsed water damage service provider. In addition to our years of experience, our qualified technicians have completed advanced training in water mitigation, dehumidification systems, mold remediation, and corrosion control. They also seek continuing education to learn about new techniques and equipment to better serve you in your time of need.

We do both residential and commercial mitigation.  Be sure to check out more about our commercial services!

For answers to your frequently asked questions, click here!

The Drying Process

It is our goal to restore your property as quickly and efficiently as possible. The drying and restoration process may require up to three phases before completion.

PHASE 1.
EMERGENCY SERVICE Upon arrival, a Statement of Authorization will need to be signed before work can begin. A ServiceMaster Clean trained technician will begin by determining if your finished floor covering is salvageable and if it can be dried in place. If so, we will extract as much water as possible. The structure of your home is even more important to dry. Our technicians will use penetrating and non-penetrating meters to detect moisture. High-velocity air movers and dehumidifiers will be set to dry the carpet and sub-floor quickly. The equipment must be left on for the designated amount of time to ensure proper drying. The carpet may need to be treated to inhibit microbial growth. If the pad cannot be dried in place, we will detach the carpet from the tack strip and remove the wet padding to expedite the drying process. A pad sample will be taken back to our office to be matched and ordered for the reinstallation. If your carpet is deemed unsalvageable, the technician may advise removing both the pad and the carpet, once authorized by the insurance company and/or the customer.
JOB SITE INSPECTIONS It will be necessary for us to have access to your property during business hours throughout the drying process in order to properly monitor the temperature, humidity, and our equipment. Please work with our office on your preferred method for re-entry to your property so we can properly monitor the drying process.
PHASE 2
REINSTALLATION / CLEANING When carpet can be successfully restored, we may need to install new pads and reinstall the carpet. Reinstallation includes re-stretching, reattaching the tack strip, seam repair, and threshold repair and/or replacement. After the reinstallation, the carpet is cleaned and deodorized. When the carpet and pad can be successfully restored through in-place drying, the carpet will still need to be cleaned and deodorized. During this phase, any upholstery or other damaged furnishings will be cleaned. If equipment is still present, the technician will remove it at this time.
PHASE 3
STRUCTURAL REPAIRS If applicable, after the drying process is complete, structural damage is assessed and the repair phase can begin. At this time, drywall, ceilings, and floors will be repaired. If carpet cannot be salvaged, new carpet and pad will be installed. It may be appropriate to complete structural repairs before reinstallation and cleaning.