Click here to watch a video about our company

Call today!
817-267-5555 or contact us via our online form.

It is our goal to restore your property as quickly and efficiently as possible. The water damage drying and restoration process may require up to three phases before completion.

Three Phases of the Water Damage Drying Process

Emergency Service – Phase 1

Upon arrival, a Statement of Authorization will need to be signed before work can begin. A trained ServiceMaster Advanced Restorations technician will begin by determining if your finished floor covering is salvageable and if

It can be dried in place. If so, we will extract as much water as possible.
Some important points to remember:

The structure of your home is more important to dry. Our technicians will use penetrating and non-penetrating meters to detect moisture.

High velocity air movers and dehumidifiers will be set to dry the carpet and sub-floor and structure as quickly as possible.

The equipment must be left on for the designated amount of time to ensure proper drying.

The carpet may need to be treated to inhibit microbial growth. If the pad cannot be dried in place, we will detach the carpet from the tack, strip and remove the wet padding to expedite the drying process.

A pad sample will be taken back to our office to be matched and ordered for reinstallation.

If your carpet is deemed to be unsalvageable, the technician may advise removing both the carpet and pad once authorized by the insurance company and/or the customer.

It is our goal to restore your property as quickly and efficiently as possible. The drying and restoration process may require up to three phases before completion.

Job Site Inspections

It will be necessary for us to have access to your property during business hours throughout the drying process in order to properly monitor the temperature, humidity, and our equipment. Please work with our office on your preferred method for re-entry to your property so we can properly monitor the drying process.

Phase 2 – Reinstallation/Cleaning

When carpet can be successfully restored, we may need to install new pads and reinstall the carpet. Reinstallation includes re-stretching, reattaching the tack strip, seam repair, and threshold repair and/or replacement. After the reinstallation, the carpet is cleaned and deodorized. When the carpet and pad can be successfully restored through in-place drying, the carpet will still need to be cleaned and deodorized. During this phase, any upholstery or other damaged furnishings will be cleaned. If equipment is still present, the technician will remove it at this time.

Phase 3 – Structural Repairs

If applicable, after the drying process is complete, structural damage is assessed and the repair phase can begin. At this time, drywall, ceilings, and floors will be repaired. If carpet cannot be salvaged, new carpet and pad will be installed. It may be appropriate to complete structural repairs before reinstallation and cleaning.