8:46 a.m. September 11, 2001 An airplane crashes into the World Trade Center, the heartbreaking start of an unprecedented national disaster. 9:42 a.m. The Pentagon is attacked. One entire wedge of the world's largest office building is effectively destroyed by the planes impact and ensuing fire. 11:30 a.m. The phone rings at ServiceMaster, Springfield, Virginia. It's the Pentagon. Would ServiceMaster be able to clean the five million square feet of office space covered with soot, smoke and water damage - with security considerations requiring that the work be done by full-time employees who were documented U.S. citizens, not temporary workers? The immediate answer? "Yes!" Noon ServiceMaster Recovery Management (SRM), headquartered in Memphis, initiates contact with the Pentagon The resources of the national SRM office would be needed to get this big catastrophic job done quickly. Mid-afternoon Planning meetings are in full swing at the SRM office in Memphis. SRM Catastrophic Project Managers get the first calls directing them to Washington D.C. A ServiceMaster Clean Disaster Restoration crew is placed on 2-hour standby. 6:00 p.m. Supplies and personnel from ServiceMaster Clean businesses from as far away as Michigan are mobilized. Crews and supplies from 60 different local ServiceMaster Clean businesses converge on Washington D.C. 8:00 a.m. September 12th A crew of 50 trained ServiceMaster Clean professionals musters in front of the damaged side of the Pentagon. A walk-through to assess the situation reveals the size of the task. Midday September 12th. Two 12-hour ServiceMaster Clean shifts start working 24/7 to mitigate the damage and clean all surfaces. November 16, 2001. A day shift completes the restoration of the Pentagon. Five million square feet of office space, corridors, stairs and other facilities are brought back online.

For more information on the Pentagon disaster restoration go to www.servicemasterclean.com Over five million square feet of office space was affected by the devastating impact and ensuing fire. Over 300 ServiceMaster technicians were involved in the nine and a half week clean-up effort at the Pentagon. President Bush thanks some of the 1500 rescue and recovery workers involved in the Pentagon restoration.

"Cleaning the Pentagon is an understatement, what you did was put life back into the building. With your motivated attitudes, professionalism, cleaning ability and sincerity you made The Pentagon glow. "
— Darryl Diggs
Pentagon Assistant Services Program Manager

The Pentagon Detail

The Pentagon is laid out in five concentric rings separated by open-air courtyards. Each ring is five stories tall.
Buliding Size: 6.5 Million Square Feet
Land Area: 34 Acres (Building & Courtyards)
Total Length of Corridors: 17.5 Miles

ServiceMaster: Turning Disaster Into Recovery.

The successful Pentagon restoration highlights ServiceMaster Clean's strengths in disaster recovery and management. In spite of the immense building size and the extraordinary security, the recovery operation at the Pentagon differed very little from other disasters faced in our 50-year history. We mobilize a quick local response by trained professionals. And back it up with the resources only a national company can provide.

From Neighborhood to Nationwide, We Know How to Respond. Every disaster, large or small, presents unique challenges in terms of recovery, cleanup and restoration. Whatever the scope of the loss, the ServiceMaster Clean network offers the appropriate level of response and resources necessary to succeed. The ServiceMaster Clean Disaster Restoration network for straightforward commercial disaster cleanup. The ServiceMaster Recovery Management network when the disaster increases in complexity and requires a coordination of personnel and resources. And ServiceMaster Recovedink for those who want to be prepared before disaster strikes.

When any tragedy occurs, immediate response is crucial to a successful recovery. From 1200 businesses all over North America, ServiceMaster Clean reacts quickly to disasters within any community. We respond within 30 minutes to the customer's initial call. Within 2 hours, a service team is onsite to initiate emergency damage mitigation of the property. Within 24 hours, the customer receives a comprehensive estimate for the property. At any level, our prompt attention and trained personnel help restore the confidence of our customers that their loss will be minimized and the situation handled professionally.

Helping America for Over 50 Years.

ServiceMaster Clean's track record stretches back over 50 years. As the nation's largest disaster restoration network, we can bring vast resources to bear on even the largest and most complex of restoration efforts -- quickly, compassionately and comprehensively. All backed by the ServiceMaster Clean guarantee: The job isn't done until the customer is satisfied. When it came time to serve our country at the Pentagon, the ServiceMaster Clean network responded the way it has for decades. Its fast local response time, technical cleanup experience, trained recovery personnel and national network of resources served it well in what proves to be one of the most historic big CAT challenges ever faced. If we can successfully restore theworld's largest office building, we have everything it takes to serve you well when your customers need help the most.